What areas do you shoot in? Our home base in Downtown Cumming. Anything within 15 miles of Downtown is free. 15-30 miles is an extra $2 per mile (one way only). Anything from 31-45 miles from Downtown Cumming is $2 per mile + $25 an hour for drive time. Anything over 45 miles we need to get you a quote for that. Any YES we travel all over the country and the world.
What happens if it RAINS? We shoot in the rain. There is no rescheduling for rain unless it’s a tornado or hurricane. We use an umbrella and shoot underneath it and then replace the sky with a sunny blue sky to make it look beautiful. The only exceptions are, if you have a Luxury or Lake front property listing, Buell Productions has the final call on rescheduling for those.
May I cancel and get a refund? You may cancel up to 24- hours ahead of the shoot without penalty. However, there are no refunds. We will give you a coupon code to apply to your next booking if cancelled more than 24-hours out from a shoot.
What if my sellers need to reschedule? If you HAVE to reschedule I try to work with you. But I’ll be honest- it hurts my income because that day was booked by you and then if it’s not kept I’ve lost your booking and the one that could have taken your place. So PLEASE don’t reschedule unless it’s dire. The only caveat to that- if it’s 24- hours or less until the shoot then you’re charged and no credit will be given.
What is your turnaround time? 24 Hours from the time we finish shooting.
Can I get it faster than 24 hours? Sure, just add quicker turnaround service as an add on and you will have them in your inbox early the next morning by around 8/9am. This is great if you have a shoot that is scheduled for a 5pm slot and you’d like it to go live the next day.
How do I receive my Photography files? You will receive a link to download through Google Drives. Once you download the zip file to your computer, double click to populate and then you can upload.
How do I receive my Virtual Open House or Video Walk Through tours? You will receive a link to Vimeo to approve your video. Once approved, you will receive a download link for Social Media/Web videos and a separate link to copy and paste into the FMLS virtual/video tour area.
Do you have a checklist you will send me so my clients can get prepped? Yes we do! Once you book, you’ll automatically get an email that has all our top tips on how to prep a home and get ready for the shoot. Thanks for asking this one! I love when people are prepared :)
Do you move things when you’re on site at a home? The home needs to be ready to go when we arrive. We normally have bookings back to back so we come on site and shoot then leave.
Who owns the photos? Copyright law states the owner of the photography is the one who snapped the shot. Buell Productions OWNS all copyright to every photo. So, when you sign the terms and conditions you are agreeing to a limited use license purchased from Buell Productions where you may use the photos to market the sale of the listing. This includes printing flyers, running ads on social media, printed ads, website use, FMLS, GAMLS and email blasts. If you want to use the photos on your website or social media to market your business and use in branding your Real Estate company, that is a DIFFERENT license and must be purchased from Buell Productions separate than what you’ve paid to market the home.
What if a stager or builder wants to use the photos you took for me? Again, that falls under Copyright law and I’ll be happy to talk to them about purchasing a separate license for them to use. It’s always best to email and ask Margaret about using the photos if you are uncertain about the terms.